Shipping Policy

Last updated: October 24, 2026

At Parker & Hayes, we do everything possible to deliver your order quickly and reliably. Below you will find all the information regarding our shipping and delivery policy.

1. Processing Time

Orders are processed within 1 to 3 business days (Monday to Saturday) after payment has been received.

Orders placed before 3:00 p.m. Eastern Time on a processing day (Monday to Saturday) are taken into processing the same day. Orders placed later, or on a Sunday or public holiday, are taken into processing on the next processing day.

Once your order has been shipped, you will receive a confirmation email containing your tracking information (track & trace), where available.

2. Delivery Times

The average delivery time is 4 to 9 business days after dispatch, depending on your location. In total, you can expect your order within 5 to 12 business days (Monday to Friday), processing included.

Please note that these delivery times are estimates only and may be extended due to circumstances beyond our control, such as:

• Peak shopping periods
• Customs inspections
• Logistics or transportation delays

Parker & Hayes cannot be held responsible for delays caused by these circumstances.

3. Shipping Method and Product Origin

We ship to the United States. All orders are shipped internationally, directly from our supplier partners, primarily located in China, with tracking.

Import duties are not charged to you: you normally pay nothing extra at delivery.

In rare cases a carrier may ask for a local fee at delivery. If that happens, please contact us before paying, so we can look into it with you.

4. Shipping Costs

Shipping is free on every order. All prices are in US dollars (USD).

5. Delivery Responsibility

Once the tracking information indicates that the parcel has been delivered to the address provided by the customer, Parker & Hayes' responsibility ends.

It is the customer's responsibility to carefully verify the accuracy of the shipping address before completing the order.

Any address errors or requested address changes must be reported within 24 hours of placing the order.

If an incorrect address is provided, Parker & Hayes cannot be held responsible for any loss or delay of the order.

6. Damaged or Incorrect Order

If you receive an item that is defective, damaged or different from what you ordered, send us a photo at info@parkerhayes-newyork.co with your order number. We send you a replacement at no cost to you. See also our Return Policy.

7. Cancellation

You can cancel your order as long as it has not been processed yet. Email us as soon as possible at info@parkerhayes-newyork.co with your order number, and we refund the full amount. Once your order has been processed, it can no longer be cancelled; you can return it after delivery under our Return Policy.

8. Contact

If you have any questions regarding the shipping or delivery of your order, you may contact us at:

Email: info@parkerhayes-newyork.co
Contact form: our contact page

Our full company and contact details are listed below.