Terms and Conditions

Effective Date: June 27, 2026
Last Updated: October 18, 2026

These Terms and Conditions apply to all orders placed through the Parker & Hayes website. By placing an order on our website, the customer agrees to these Terms and Conditions without reservation.

1. Scope

These Terms and Conditions apply to all sales of products made by Parker & Hayes through its website. They take precedence over any other terms unless otherwise agreed in writing.

Parker & Hayes is a trading name of RO Retail Services, a company registered in the Netherlands (Chamber of Commerce no. 99062968, VAT no. NL005370510B98), Gorechtkade 11B, 9713 BB Groningen, the Netherlands. This is our registered office, not a store or a return address. Email: info@parkerhayes-newyork.co.

By confirming an order, the customer acknowledges that they have read, understood, and fully accepted these Terms and Conditions.

2. Product Information

Parker & Hayes strives to provide product descriptions that are as accurate and up to date as possible. However, minor differences or typographical errors may occasionally occur.

Product images are provided for illustrative purposes only and may differ slightly from the actual product, particularly due to display settings or supplier updates.

Such differences shall not give rise to any liability on the part of Parker & Hayes.

3. Orders and Payments

Orders are processed only after full payment has been received.

All prices are in US dollars (USD). Shipping is free on every order.

Available payment methods may vary depending on the customer's country or location. It is the customer's responsibility to verify the payment methods available to them before completing their purchase.

Parker & Hayes reserves the right to refuse or cancel any order in the event of suspected fraud or non-payment.

4. Processing and Delivery

Estimated Timeframes

• Processing time: 1 to 3 business days (Monday to Saturday). Orders placed before 3:00 p.m. Eastern Time on a processing day (Monday to Saturday) are taken into processing the same day.
• Estimated delivery time: 4 to 9 business days after dispatch, depending on the destination, so 5 to 12 business days in total

Delivery times are estimates only and may vary due to external factors such as shipping carriers, customs procedures, or local conditions.

Shipping

Orders are shipped directly from our supplier partners, primarily located in China.

By placing an order, the customer acknowledges and accepts that their order may be delivered in multiple parcels and shipped from different logistics centers.

Parker & Hayes cannot be held responsible for delays beyond its reasonable control.

5. Returns and Cancellations

The conditions regarding returns, exchanges, and refunds are set out in our Return Policy, which is available separately on our website.

You can cancel your order as long as it has not been processed yet, with a full refund. Once an order has been processed, it can no longer be cancelled or changed. Details are in our Shipping Policy and Return Policy.

6. Liability

Parker & Hayes shall not be held responsible for the loss of or damage to a parcel when the tracking information indicates that it has been delivered to the address provided by the customer.

It is the customer's responsibility to carefully verify the accuracy of the shipping information before confirming the order.

Any incorrect address provided by the customer is the customer's sole responsibility and may result in additional charges or the loss of the order without entitlement to a refund.

7. Intellectual Property

All content available on the Parker & Hayes website, including but not limited to text, images, logos, graphics, and design, is protected by intellectual property rights.

Any unauthorized reproduction, distribution, or use of this content is strictly prohibited without the prior written permission of Parker & Hayes.

8. Complaints Procedure

Any complaint must be submitted in writing to:

Email: info@parkerhayes-newyork.co
Phone: +31 6 8304 5737
Contact form: our contact page

We are committed to reviewing every complaint carefully and providing a response within a maximum of five business days.

9. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Netherlands. This does not deprive you of the protection of the mandatory consumer laws of your state of residence.

In the event of a dispute, the parties will first seek an amicable resolution. If no agreement can be reached, the dispute may be submitted to the competent courts in accordance with the applicable laws.