Frequently Asked Questions

Orders and shipping

Yes, as long as your order has not been processed yet. Email us as soon as possible at info@parkerhayes-newyork.co with your order number. If your order can still be cancelled, you receive a full refund. Once it has been processed, it can no longer be cancelled or changed, but you can return it after delivery under our return & refund policy.

We ship to the United States. Shipping is free on every order, with tracking.

Orders are processed within 1 to 3 business days (Monday to Saturday). Delivery then takes 4 to 9 business days, so 5 to 12 business days in total (Monday to Friday). Orders ship internationally from our supplier partners. All details are in our shipping policy.

As soon as your order ships, you receive an email with your tracking link. You can also follow your order on our tracking page.

Delivery can take up to 12 business days. If your order has not arrived after that, email us at info@parkerhayes-newyork.co with your order number and we will look into it.

No, import duties are not charged to you: you normally pay nothing extra at delivery. If a carrier ever asks you for a local fee, please contact us before paying.

Returns and refunds

Yes, within 30 days of receiving it. Items must be unused and unwashed, with the original tags attached.

Email us first at info@parkerhayes-newyork.co with your order number. Once your return is approved, we send you the return address. Return shipping is at your own cost, including international shipping. Full details are in our return & refund policy.

Yes. Would you like a different size or color? Email us at info@parkerhayes-newyork.co with your order number and the item you would like instead, and we will explain the next steps.

Send us a photo of the item at info@parkerhayes-newyork.co with your order number. We send you a replacement at no cost to you.

Once your return has arrived and been checked, we refund the purchase price to your original payment method within 14 days.

Payment

Visa, Mastercard, Maestro, Apple Pay, Google Pay and Shop Pay. All prices are in US dollars, and we do not add any payment fees.

Yes. Payments go through Shopify’s encrypted checkout, and we never see or store your full card details.

Sizing

Check the size guide on the product page, next to the size options. If you are between two sizes, email us at info@parkerhayes-newyork.co and we will gladly help you choose.

About us

Parker & Hayes is an online store run by RO Retail Services, a company registered in the Netherlands (Gorechtkade 11B, 9713 BB Groningen). We do not have a physical store, and our registered office is not a return address. Orders ship internationally from our supplier partners to addresses in the United States.

Email us at info@parkerhayes-newyork.co, call us at +31 6 8304 5737 or use our contact form. Customer service: Monday to Friday 9:00 a.m. to 5:00 p.m., Saturday and Sunday 10:00 a.m. to 5:00 p.m. (Eastern Time). We aim to reply within 24 hours.

Contact

Parker & Hayes is operated by RO Retail Services, a company registered in the Netherlands.

Company name: RO Retail Services
Chamber of Commerce (KvK) number: 99062968
VAT number: NL005370510B98
Address: Gorechtkade 11B, 9713 BB Groningen, the Netherlands (no visits or sales on site, and not a return address)
Trade name: Parker & Hayes
Email: info@parkerhayes-newyork.co
Phone: +31 6 8304 5737

Need help? We are happy to help you.

Customer service hours:
Monday to Friday: 9:00 a.m. to 5:00 p.m. (Eastern Time)
Saturday and Sunday: 10:00 a.m. to 5:00 p.m. (Eastern Time)
We aim to reply to every email within 24 hours.