Return Policy

Last updated: October 24, 2026

At Parker & Hayes, we do everything we can to ensure our customers are satisfied. However, there may be occasions when you wish to return a product. This Return Policy clearly explains the applicable conditions and procedure.

1. Return Conditions

Returns are accepted only if all of the following conditions are met:

• An item may only be returned after it has been physically received by the customer.
• Return shipping costs are entirely the responsibility of the customer, including international shipping fees and any applicable customs duties. For a defective, damaged or incorrect item, see section 4.
• Items must be returned unused, unwashed, undamaged, and in their original condition, with all original tags and packaging still attached.
• Trying on an item is permitted, but prolonged wear or use of the product is not allowed.
• Returns resulting from intentionally ordering multiple sizes or variants with the intention of returning part of the order are not accepted.

Any item that does not meet these conditions may be refused and returned to the customer at their own expense.

2. Return Procedure

To make a return, please follow these steps:

• Send a return request by email to info@parkerhayes-newyork.co within 30 days of receiving your order.
• Once your request has been approved, we will provide you with the return address of our supplier, located in China.
• Return the item to this address entirely at your own expense, including shipping costs, customs duties, and any applicable taxes.
• We strongly recommend using a tracked shipping service (track & trace).

Parker & Hayes cannot be held responsible for returns that are lost or delayed without proof of delivery.

3. Refunds

Once the returned item has been received at the return address and its condition has been inspected:

• If the return is approved, the purchase price of the product will be refunded within 14 days.
• Refunds will be issued using the original payment method.
• Original shipping costs and return shipping costs are non-refundable.
• No restocking fee is charged: we refund the full purchase price of the returned item.

4. Defective, Damaged or Incorrect Items

If you receive an item that is defective, damaged or different from what you ordered, send us a photo of the item at info@parkerhayes-newyork.co with your order number. We send you a replacement at no cost to you.

These conditions apply in addition to your statutory consumer rights and do not limit them.

5. Exchanges

Would you like a different size or color? An exchange is possible. Email us at info@parkerhayes-newyork.co with your order number and the item you would like instead, and we will explain the next steps.

6. Cancellation

You can cancel your order as long as it has not been processed yet, with a full refund. See our Shipping Policy.

7. Liability and Delivery

Parker & Hayes is not responsible for lost parcels when the tracking information shows that the order has been delivered to the address provided by the customer.

If an incorrect shipping address was provided during checkout, the customer assumes full responsibility.

Any errors in the shipping information must be reported within 24 hours of placing the order.

8. Contact

If you have any questions regarding returns or this Return Policy, you may contact us at:

Email: info@parkerhayes-newyork.co
Contact form: our contact page

Our full company and contact details are listed below.